So, if you have an active premium access and widgets do not react on gifts, let`s try these steps.
Did you choose a right channel?
Check this section when you are building a code. Channel in green box is yours?
Did you refresh widgets after stream started?
If you are running on a mobile, use this method to refresh widgets after each stream. Tap on a screen when refreshing in order to make a video play sound:
Also check Chrome or Opera for lite mode enabled - turn it off, like any power savers.
If you are using OBS, refreshing widgets is a simple task. First check these boxes in layer settings:
Then refresh widgets after stream has started by toggling an eye icon:
Still do not work?
Let`s test it in your browser. Open the widget in any browsers you have - Chrome or Opera. Start the stream. Click right button on mouse and choose "Inspect element":
Devtools window will open. Choose "Console":
Refresh the widget. See what console says you. What is in there? Should be "connected". If it is - widgets is working fine, try to send a gift and see what will happen in browser.
If there are some errors - create a ticket in our Discord server and copy the error message.