How to use overlays?

Open any template, customize it and press the "apply" button. Make sure you are logged in. Then copy the code and add to OBS or SLABS as a browser source. Keep in mind the size: width and height in OBS must match numbers shown on template`s page.

How to edit  the overlay I`ve created?

If you want to slightly edit your template (without building from scratch), just remove the &frame=1 at the end of the code and open it in a browser. It works for all widgets too.

Premium subscription works for all my channels?

Right, you can add any number of channels from Twitch and Youtube (for using widgets). Subscription will cover all of them.

I see a watermark even i have a premium sub

Make sure you are logged in and that you pressed the "apply" button. If the watermark is still showing up, please contact us.

Animated overlays lagging or freeze in OBS

Check the option "use hardware acceleration for browser". It is located in settings - general. Also make sure you are using the 64-bit  latest version of OBS (from 27.0.1). 

Can I download overlays and use it from my local computer?

No, this is not an option.

Twitch alerts does not work with my settings

Make sure you have selected a proper channel while customizing the widget. For Twitch widgets a Twitch channel must be selected and same for Youtube.

I can`t generate an overlay by pressing a blue button

It is a legacy option and allows you to generate static images only when there are no animated layers selected. Please check. what layers are selected. The speed of generating is better when you are not authorized.

I have a life-time access to some overlay, but it still redirects me to a premium page

When you open an overlay with the life-time access, press apply button in order to let the system check your credientials. After that all skins will be unlocked.

I have deleted all my connected channels and now I can`t use premium overlays

Contact us and we will restore your subscription.

Youtube widgets do not work (counters)

Check settings of your stream, please. There is an option that must be enabled - "allow stream embedding". It is necessary to run widgets.

There is an empty list at "Your channel id" when I am setting up Twitch or Youtube widgets

You have to add your channels in the dashboard first. Then they will show up in that list.

I have authorized my Streamlabs, but Twitch alerts do not work

It can happen when you have connected another Streamlabs account some time ago on our website. Contact us and we will clear old authorizations, so your new Streamlabs account will work.

Where may I revoke an access given to Streamdps app?

How to cancel Paypal subscription read here.
Revoke Youtube permissions: https://myaccount.google.com/u/0/permissions
Twitch: https://www.twitch.tv/settings/connections
Streamlabs: https://streamlabs.com/dashboard#/settings/api-settings
Spotify: https://www.spotify.com/ru-ru/account/apps/

If you have another question or need help, please contact us by email or Facebook.